I have received the tracking link, but it does not give me any information. Is there a problem?

Usually this does not mean that something is wrong.

It is usual that during the first hours the carrier's system does not show much information, since until the package is classified in the late afternoon, the tracking information is not updated.

If the next morning it still does not show you movements of the package, please try to contact the carrier to tell you if they have had any delays or problems.

You can contact us, but keep in mind that when the package leaves our facilities, all the information we have is the same that you can see.